Last updated on 6th November 2024
1. Agreement to Our Legal Terms
Welcome to Thirdi! These Terms and Conditions ("Terms") govern your use of our growth marketing tech platform, which simplifies the process from ad campaign performance analysis to actionable recommendations. By accessing or using our website https://www.thirdi.ai, applications, and services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with all of these Terms, you are prohibited from using or accessing the Services.
2. Service Description
Thirdi provides a digital marketing platform designed to support businesses in their marketing campaigns through technology driven solutions and services. These include, but are not limited to, campaign management, data analysis, and customized marketing strategies.
3. Eligibility
To use Thirdi, you must be at least 18 years old. Our services are intended for users legally permitted to enter into binding agreements under applicable law. By agreeing to these Terms, you represent and warrant that you are of legal age to form a binding contract with Thirdi.
4. User Registration
To access certain features of the Services, you must register for an account. When registering, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.
5. Subscription and Payment Terms
5.1. Subscription Plans
Thirdi offers various subscription plans to cater to different user needs, including monthly and yearly options. Each plan provides access to specific features and services, as detailed on our pricing page. By selecting a subscription plan, you agree to pay the applicable fees for the duration specified.
5.2. Billing and Payment
All subscription fees are billed in advance on a recurring basis in accordance with your chosen billing cycle (monthly or yearly). Payments must be made via the payment methods specified on our platform, which may include credit cards, debit cards, or other authorized payment processors. You authorize Thirdi to charge your selected payment method for the subscription fees and any applicable taxes.
5.3. Free Trials
We may offer free trials for new users, allowing temporary access to premium features. The duration of the free trial will be specified at the time of sign-up. Once the trial period ends, you will have the opportunity to convert to a fully paid subscription plan. Details of the available subscription options and pricing will be presented to you at that time. If you choose not to proceed with a paid plan, your access to Thirdi's services will be discontinued.
5.4. Promotional Offers
From time to time, Thirdi may offer promotional discounts or special pricing in collaboration with partners. These promotions are subject to specific terms and conditions that will be communicated at the time of the offer. Unless explicitly stated, promotional pricing cannot be combined with other offers.
5.5. Changes to Subscription Plans
You may upgrade or downgrade your subscription plan at any time through your account settings. For upgrades, changes will take effect immediately once the difference in fees for the current billing cycle is paid. For downgrades, changes will take effect at the start of the next billing cycle. Any adjustments in fees will be prorated accordingly based on your current subscription and billing cycle.
5.6. Refund Policy
All payments made are non-refundable unless otherwise specified in a promotional offer or if you are unable to access our services due to an error on our part. In such cases, please contact our support team within 15 days to request a refund.
5.7. Payment Failures
If we are unable to process your payment due to insufficient funds or expired payment details, we will attempt to contact you for updated information. Failure to resolve payment issues may result in suspension or termination of your access to Thirdi services.
5.8. Taxes
All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for paying any such applicable taxes. This detailed section ensures clarity regarding how subscriptions and payments are handled, providing transparency and setting clear expectations for users regarding their financial commitments with Thirdi.
6. Cancellation
6.1. Cancellation Process
Users may cancel their subscriptions at any time by accessing their account settings on the Thirdi platform. Detailed instructions for cancellation are provided within the account management section to ensure a smooth process. If you encounter any issues during cancellation, please contact our support team for assistance.
6.2. Effective Date of Cancellation
Cancellations will take effect at the end of the current billing cycle. This means you will continue to have access to the services until the conclusion of the period for which you have already paid.
6.3. Refund Policy on Cancellation
No refunds will be issued for partial periods or unused services once a cancellation request has been processed. Users are encouraged to utilize their access fully until the end of their billing cycle.
6.4. Impact on Services and Data
Upon cancellation, your access to Thirdi's services will be terminated, and any data associated with your account may be deleted in accordance with our data retention policy. We recommend downloading or backing up any important data prior to cancellation.
6.5. Re-subscription
If you decide to re-subscribe after cancellation, you may do so at any time by selecting a new subscription plan through your account settings. Please note that previous data or settings may not be recoverable if they were deleted following your initial cancellation.
7. Intellectual Property Rights
7.1. Ownership of Content
All content, features, and functionality available on Thirdi, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the property of Thirdi or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
7.2. License to Use
Subject to these Terms, Thirdi grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the platform for your personal or internal business purposes. This license does not include any resale or commercial use of any content on the platform; any collection and use of any product listings, descriptions, or prices; any derivative use of the platform or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
7.3. Restrictions on Use
You may not modify, reproduce, distribute, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our platform except as follows:
Your computer may temporarily store copies of such materials incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your web browser for display enhancement purposes.
You may print one copy of a reasonable number of pages of the platform for your own personal use and not for further reproduction, publication or distribution.
7.4. User Content License
By submitting any content to Thirdi (such as feedback or suggestions), you grant us a worldwide, irrevocable, perpetual, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute such content in any media. You also grant us the right to sub-license these rights and the right to bring an action for infringement of these rights.
7.5. Trademarks
The Thirdi name and all related names, logos, product and service names, designs and slogans are trademarks of Thirdi or its affiliates or licensors. You must not use such marks without the prior written permission of Thirdi. All other names, logos, product and service names, designs and slogans on this platform are the trademarks of their respective owners.
7.6. Violation of Intellectual Property Rights
We respect the intellectual property rights of others. If you believe that any material available on or through our platform infringes upon any copyright you own or control, please promptly notify us using the contact information provided in these Terms.
7.7. Reservation of Rights
All rights not expressly granted to you in these Terms are reserved by Thirdi. No part of the platform may be reproduced in any form or incorporated into any information retrieval system without our express written permission.
8. User Conduct and Prohibited Activities
8.1. User Responsibilities
As a user of Thirdi, you agree to use the platform in a manner consistent with all applicable laws and regulations. You are responsible for all activities conducted through your account and must ensure that your conduct does not violate the rights of others or restrict or inhibit their use and enjoyment of the platform.
8.2. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
Unauthorized Access: Attempting to gain unauthorized access to Thirdi’s systems, accounts, or data, including hacking, password mining, or any other means.
Interference with Services: Engaging in any activity that disrupts or interferes with the performance of the platform or the servers and networks connected to it.
Data Mining: Using any automated system, including but not limited to "robots," "spiders," or "offline readers," to access the platform in a manner that sends more request messages to Thirdi servers than a human can reasonably produce in the same period.
Reverse Engineering: Attempting to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the platform.
Impersonation and Misrepresentation: Impersonating another person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
Fraudulent Activities: Engaging in fraudulent activities, including but not limited to phishing, spreading malware, or conducting scams.
Infringing Content: Uploading, posting, transmitting, sharing, storing, or otherwise making available any content that infringes upon another party’s intellectual property rights.
Harmful Conduct: Engaging in conduct that is harmful, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
Commercial Use Without Authorization: Using the platform for any commercial purposes without obtaining prior written permission from Thirdi.
8.3. Reporting Violations
If you become aware of any misuse of the platform or any violation of these Terms by any person, please contact us immediately. Thirdi reserves the right to investigate violations and take appropriate legal action.
8.4. Consequences of Violation
Violation of these rules may result in immediate suspension or termination of your account without notice. Thirdi reserves the right to seek all remedies available at law and in equity for violations of these Terms.
8.5. User Contributions
Users may contribute content to the platform, retaining ownership while granting Thirdi a license to use such content for operational purposes. Contributions must not infringe on third-party rights.
9. Data Privacy and Security
9.1. Commitment to Privacy
Thirdi is committed to protecting your privacy and ensuring the security of your personal data. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.
9.2. Data Collection and Use
We collect personal information that you voluntarily provide to us when registering on the platform, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us. This may include your name, email address, contact information, and payment details.
Purpose of Data Collection: The data we collect is used to provide and improve our services, communicate with you, process transactions, and comply with legal obligations.
9.3. Data Sharing and Disclosure
Thirdi does not sell or rent your personal data to third parties. We may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
9.4. Data Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or destruction. These measures include encryption, firewalls, secure server facilities, and access controls.
User Responsibilities: While we strive to protect your personal information, no security system is impenetrable. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
9.5. Data Retention
1. We retain personal data for as long as necessary to fulfill the purposes outlined in this section unless a longer retention period is required or permitted by law.
Deletion of Data: Upon termination of your account or upon request, we will delete or anonymize your personal data unless retention is required by law.
9.6. User Rights
1. You have rights regarding your personal data under applicable laws, including the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing activities.
Exercising Your Rights: To exercise these rights, please contact us using the contact information provided in these Terms.
9.7. Changes to Our Privacy Practices
We may update our privacy practices from time to time as necessary to ensure compliance with applicable laws or reflect changes in our operations. We will notify you of any significant changes through our platform or via email.
10. Third-Party Websites and Content
10.1. Links to Third-Party Websites
The Thirdi platform may contain links to third-party websites or services that are not owned or controlled by Thirdi. These links are provided for your convenience and informational purposes only and do not constitute an endorsement or recommendation by Thirdi of the content, products, services, or practices of those third parties.
10.2. No Control Over Third-Party Content
Thirdi has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Thirdi shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
10.3. User Responsibility
It is your responsibility to review the terms and conditions and privacy policies of any third-party websites you visit. You should ensure that you understand how your data will be used by these third parties before engaging in any transaction with them.
10.4. Third-Party Integrations
Our platform may offer integration with third-party applications to enhance functionality (e.g., social media platforms, analytics tools). When you use these integrations, you may be providing data directly to these third parties. Your interactions with these applications are governed by the terms and conditions of the respective third parties.
10.5. Indemnification for Third-Party Interactions
You agree to indemnify and hold harmless Thirdi from any claims arising out of your use of third-party websites or services accessed through our platform.
10.6. Reporting Issues with Third-Party Links
If you encounter a link on our platform that you believe is inappropriate or harmful, please report it to us so we can review and take appropriate action
11. Services Management
11.1. Right to Modify Services
Thirdi reserves the right to modify, suspend, or discontinue any aspect of the platform or services at any time, including the availability of any feature, database, or content. We may also impose limits on certain features and services or restrict your access to parts or all of the services without notice or liability.
11.2. Service Updates and Maintenance
To ensure optimal performance and security, Thirdi may perform routine maintenance and updates on the platform. These activities may temporarily affect service availability, but we strive to minimize disruptions and provide advance notice whenever possible.
11.3. User Feedback and Suggestions
We welcome your feedback and suggestions regarding our services. By submitting feedback, you grant Thirdi a non-exclusive, perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.
11.4. Temporary Suspension of Services
In certain circumstances, such as technical issues or security concerns, we may temporarily suspend services to protect users and maintain the integrity of our platform. We will make reasonable efforts to notify affected users in advance when possible.
11.5. Termination of Access
Thirdi reserves the right to terminate or suspend your access to the platform if you violate these Terms or engage in conduct that we determine is harmful to our interests or those of other users.
11.6. No Liability for Service Changes
Thirdi shall not be liable for any modification, suspension, or discontinuation of the services or any part thereof. Users acknowledge that such actions may occur without prior notice and agree that Thirdi will not be liable for any consequences resulting from such changes.
12. Privacy Policy
Our Privacy Policy provides detailed information on how we handle personal data collected through our services. You can find more details here: Privacy Policy
13. Copyright Infringements
13.1. Respect for Intellectual Property
Thirdi respects the intellectual property rights of others and expects our users to do the same. It is our policy to respond to clear notices of alleged copyright infringement that comply with applicable intellectual property laws.
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below. Please be advised that pursuant to applicable law, you may be held liable for damages if you make material misrepresentations. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.
13.2. Limitation of Liability
Thirdi disclaims any liability for damages resulting from any removal or disabling of access to content in compliance with these procedures. We will not be responsible for any claims, losses, costs, or damages incurred as a result of actions taken in response to notices of alleged infringement.
14. Term and Termination
14.1. Term of Agreement
These Terms and Conditions commence on the date you first use the Thirdi platform and will remain in effect until terminated by either you or Thirdi as outlined below.
14.2. Termination by User
You may terminate your account and cease using the platform at any time through your account settings. Upon termination, your right to access and use the services will cease immediately.
14.3. Termination by Thirdi
Thirdi reserves the right to suspend or terminate your access to the platform at any time, with or without notice, for any reason, including but not limited to:
Breach of these Terms and Conditions.
Engaging in conduct that is harmful to Thirdi or other users.
Non-payment of fees owed for services.
14.4. Effect of Termination
Upon termination of your account:
You must immediately discontinue all use of the platform.
All rights granted to you under these Terms will cease.
Any outstanding payments will become due immediately.
Thirdi may delete or deactivate your account and all related information.
14.5. Survival of Terms
The provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
14.6. Reinstatement
If your account is terminated by Thirdi for any reason other than a breach of these Terms, you may request reinstatement by contacting our support team. Reinstatement is at Thirdi's sole discretion and may be subject to conditions.
14.7. No Liability for Termination
Thirdi shall not be liable to you or any third party for termination of your access to the platform or deletion of your account information, provided such termination complies with these Terms.
15. Dispute Resolution
15.1. Informal Resolution
Before initiating any formal dispute resolution process, you agree to first contact Thirdi to attempt to resolve any dispute informally. You can contact us through our support team, and we will work in good faith to address your concerns.
15.2. Arbitration Agreement
In the event that a dispute cannot be resolved informally, you and Thirdi agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with these Terms through binding arbitration. Arbitration is more informal than a lawsuit in court and uses a neutral arbitrator instead of a judge or jury.
15.3. Arbitration Procedure
Arbitration Rules: The arbitration shall be conducted by the Singapore International Arbitration Centre (SIAC) under its rules.
Arbitrator's Authority: The arbitrator has the authority to grant any relief that would be available in court.
Location: The arbitration will be conducted in Singapore unless both parties agree otherwise.
Fees: Each party will bear its own costs and fees associated with the arbitration process.
15.4. Exceptions to Arbitration
Both parties retain the right to seek injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
15.5. Limitation on Claims
Any claim arising out of these Terms must be filed within one year after such claim arose; otherwise, the claim is permanently barred.
16. Modifications and Interruptions
We reserve the right to modify our services or interrupt access temporarily for maintenance or updates, with reasonable efforts made to notify users in advance. Thirdi shall not be liable for any loss or damage resulting from any modification, suspension, or discontinuance of the platform or services. Users acknowledge that interruptions may occur and agree that Thirdi will not be responsible for any consequences arising from such interruptions.
17. Corrections
We strive for accuracy but reserve the right to correct errors in service descriptions or pricing without prior notice.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Thirdi and its affiliates, officers, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your access to or use of or inability to access or use the platform;
Any conduct or content of any third party on the platform;
Any content obtained from the platform; and
Unauthorized access, use, or alteration of your transmissions or content.
19. Indemnification
Users agree to indemnify Thirdi against claims arising from their use of our services in violation of these Terms.
20. Disclaimer
Our services are provided "as is" without warranties of any kind regarding availability or accuracy.
21. Force Majeure
We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
22. Changes to Terms
We may update these Terms periodically, with changes effective upon posting on our website or notification via email.
23. Governing Law
These Terms are governed by the laws of Singapore without regard to conflict of law principles.
24. Contact Us
If you have any questions about these Terms, please contact us at info@thirdi.ai.